MDM & Change Management Strategy Implementation

Client Situation

The client is an international insurance brokerage that employs more than 10,000 employees responsible for providing an array of insurance/wealth management products and services.

The client sought a strategic partner to address severe data issues and to restructure their MDM practices. The organization was unable to meet the reporting needs required to support their top 200 accounts. Additionally, client segmentation, retention, marketing, and organic growth efforts were stifled by the absence of reporting capabilities.

Our Approach

Strive’s primary objectives for engaging with the client were to provide:

  • Data and Strategy Assessments – Conducted comprehensive data analysis, obtained feedback from stakeholders on various data usage challenges. Provided a strategy to improve the data quality and usage.
  • Integrated Road Mapping and Planning – Developed four-phased, three-year improvement strategy road map, and conducted a competitive analysis of potential MDM tooling vendors.
  • Change Management – Led cross-functional change management strategy to help manage organization, process, and role changes. Assisted in the MDM vendor selection and tooling implementation.

Results

Strive successfully partnered with the client to conduct a data assessment and create a new data strategy for the organization.

Additional outcomes included:

  • Deployed new MDM structure and governance process.
  • Led change management efforts associated to introducing new MDM tooling and governance processes.
  • Led MDM platform integration.
  • Partnered with first project team post MDM platform integration to ensure compliance and understanding.
  • Provided guidance for change champions and metrics for adoption measurement.